> ## Documentation Index
> Fetch the complete documentation index at: https://uncoded.ch/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact & support

> How to get help with unCoded — community channels, direct contact, email, and personal setup calls.

Use the channels below to get help, report issues, or book a one-on-one setup session.

<CardGroup cols={2}>
  <Card title="Telegram community" icon="telegram" href="https://t.me/+S-URqYE2MTdls2N6">
    Join the official unCoded community group to get answers from other users and admins, share strategies, and troubleshoot together. This is the fastest way to get help.
  </Card>

  <Card title="Telegram direct contact" icon="message" href="https://t.me/Habonet">
    Reach the team directly on Telegram for licensing top-ups via invoice or for direct assistance. Include your Binance UID in your message.
  </Card>

  <Card title="Email support" icon="envelope" href="mailto:info@arrowtrade.ch">
    Contact [**info@arrowtrade.ch**](mailto:info@arrowtrade.ch) for licensing issues or custom requests. Include your Binance UID, a clear description of the issue, and proof of payment if applicable.
  </Card>

  <Card title="Personal setup call" icon="calendar" href="https://calendly.com/arrowtrade/meeting-mit-der-arrowtrade-ag">
    Book a one-on-one session via Calendly. Sessions include screen sharing and direct Telegram setup guidance tailored to your environment.
  </Card>
</CardGroup>

## What to include when contacting support

Providing the right information upfront helps resolve your issue faster:

* Your **Binance UID** (do not share API keys)
* A clear description of the issue or question
* Relevant screenshots or log output
* Proof of payment, if your inquiry is about a license top-up

<Warning>
  The unCoded team will **never** contact you proactively asking you to top up your license or transfer funds. Only use the official payment methods documented in [License system](/support/license-system). If someone claiming to be from the team asks you for a direct payment, it is a scam.
</Warning>

<Note>
  By using unCoded, you agree to the [Terms of Service](https://docs.uncoded.ch/support/terms-of-service) provided by Arrow Trade AG. Review them before using the software.
</Note>